Margin Erosion by Consent: The Quiet Commercial Crisis of Unchecked Scope in UK Consultancy
Across British consultancy, a damaging pattern has taken hold: practitioners routinely absorb expanded project briefs without corresponding fee adjustments, mistaking accommodation for relationship investment. This article examines the psychological, competitive, and structural forces behind this behaviour, and equips members with a diagnostic framework to distinguish genuine goodwill gestures from systematic value destruction.